Tenants Information

The Tenant is responsible for the following services: electricity, gas, water, council tax, TV services and telephone services.

When you move in, please make a note of your gas and electricity meter readings. You will need these when you contact the utility suppliers to notify them you are the current tenants of the property. Please ensure that ALL utility bills are in your name and not Nest Homes & Interiors.

To change suppliers you must contact the current supplier to notify them, and contact the new supplier to set up an account. If you do choose to change suppliers please email or phone to inform us also.

If the tenant is exempt from paying council tax due to Student exception, please also provide Nest Homes & Interiors with a copy of their student exception form for our records.

It is the tenant's responsibility to arrange a TV License. You must be covered by a valid TV License regardless of what TV equipment you use.

Further information can be found by phoning 0300 555 0286 or online at www.tvlicensing.co.uk

As a requirement of the tenancy agreement, we will conduct regular inspections of your property to ensure that the property is being maintained, record an inventory of goods/furniture, report any damage or general maintenance work that is required.

Property inspections will be pre-arranged and occur every six months.

You must sign the inspection form to confirm the inspection has taken place and that your circumstances have not changed.

Landlords are required to maintain a fully comprehensive policy of insurance on the building and their contents of the rented property.

However, it is recommended that you get Home Contents Insurance for your new home against accidental damage, theft, water leaks among other things depending on your level of insurance required.

All tenants are provided with their own set of keys for the tenancy. In the event that keys are lost or misplaced, please contact Nest Homes & Interiors within office hours. The tenant is responsible for replacing the keys.

Nest Homes & Interiors retain a set of keys for the property which can be signed out for a maximum of 24 hours in order to get a duplicate set of keys cut.

At Nest Homes & Interiors we want to ensure we do everything possible to ensure your safety which is why we take fire safety so seriously.

Smoke alarms and carbon monoxide detectors are fitted throughout the property and are tested prior to your arrival. However, it is the tenant's responsibility to maintain the batteries and test them weekly.

In addition to this, fire safety blankets have been fitted in the kitchen of the property.

Please refrain from SMOKING within the property as it is a NON-SMOKING household and is a fire safety issue.

Tenants are required to keep the garden area and any other outside areas tidy and clear. This includes:

• Cutting grass regularly (as per contract)
• Keeping paths and access routes clear
• Keeping the garden area tidy

It is also advisable to note the refuse collection rules and dates in the area and adhere to these. If there is a build-up of waste or other materials, you will be responsible for this.

To report a problem or repair please call:

Alternatively, please email with the subject line stating REPAIR and the property address.

You can also report repairs directly to the agent during a property inspection.

When you report a repair, we will assess the urgency of the repair and give you a reasonable timescale for the repair to be completed.

It is important to follow these protocols as tenants will be charged for mold removal and redecoration if the problem is caused by the tenants' actions.

The main factors that cause condensation in a property are:

• Too much moisture being produced
• Not enough ventilation
• Cold surfaces
• Temperature

Important Tips:

• VENTILATE the property regularly
• Open a window after a shower or bath
• Keep the property warm to reduce risk
• Keep ventilation methods open/on to allow air flow

If there are signs of mold appearing, please contact us IMMEDIATELY to resolve this problem.

In the last few weeks of your tenancy, we will write to you setting out the arrangements for leaving the property and returning the keys.

All KEYS must be returned on the final day of the tenancy by 12 pm.

Prior to the end of the tenancy you will be required to make a reservation for a 'Check Out' appointment.

We recognise things may not always go to plan. Should you have to raise a concern, this can be done in writing via admin@nest-homes.co.uk or by contacting us on:

We have a complaints policy available on request. We are also a member of the Property Ombudsman Scheme. More information can be found at tpos.co.uk