Privacy Policy

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1. Introduction
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Nest Homes & Interiors Limited ("Nest Homes & Interiors Limited", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with applicable data protection laws.
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By engaging with us, whether as a client, tenant, landlord, vendor, buyer, or other relevant party, you agree to the practices described in this Privacy Policy.
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2. What is Personal Information?
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Personal information refers to any data that identifies an individual, such as name, contact details, identification documents, financial details, and other relevant information required to provide our services. Some personal data may be classified as "special categories" requiring additional safeguards, such as health information or criminal conviction data.
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3. What Personal Information Do We Collect?
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We collect different types of personal data depending on our engagement with you, including but not limited to:
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• Full name, postal address, email, and telephone number.

• Identity verification documents (e.g., passport, driving licence, utility bill) for anti-money laundering (AML) and compliance purposes.

• Property details if you are buying, selling, letting, or renting.

• Financial details, including bank account information for rent payments and transactions.

• References and background information where required for tenancy agreements.

• Information regarding specific property requirements.

• Any correspondence you have with us, including complaints or feedback.

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4. How We Use Your Personal Information
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We will only use your personal data where we have a legal basis to do so. This includes:
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• Fulfilling contractual obligations (e.g., property sales, lettings, management services).

• Compliance with legal or regulatory requirements (e.g., AML checks, tenancy referencing).

• Legitimate business interests, such as responding to enquiries, maintaining records, or improving our services.

• With your explicit consent, where required.

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5. How We Share Your Personal Information
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We may share your information with:
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• Legal representatives, financial institutions, or mortgage providers involved in transactions.

• Property landlords, tenants, and maintenance contractors where necessary.

• Government agencies or regulators when required by law.

• Third-party service providers assisting with administrative or compliance processes.

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We do not sell or share your personal information for marketing purposes without your consent.
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6. How We Keep Your Personal Information Secure
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We implement robust security measures to protect your data, including:
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• Secure storage of digital and physical records.

• Restricted access to personal information.

• Data encryption and security protocols to prevent unauthorised access.

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7. How Long We Keep Your Personal Information
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We retain personal data only for as long as necessary to fulfil contractual, legal, or regulatory obligations. Retention periods may vary depending on the nature of the information and the legal requirements.
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8. Your Rights
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You have rights regarding your personal data, including:
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• Accessing your personal information.

• Requesting correction of inaccurate or incomplete data.

• Requesting erasure of your data where legally permissible.

• Objecting to processing based on legitimate interests.

• Restricting processing in certain circumstances.

• Withdrawing consent where applicable.

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To exercise these rights, please contact us using the details provided below.
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9. Complaints and Contact Details
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If you have any concerns about how we process your personal data, please contact us at:
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• Email: admin@nest-homes.co.uk

• Postal Address: 3 Buckingham Close, Lisvane, Cardiff, CF14 0EY

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If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
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10. Updates to this Privacy Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you.
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By continuing to engage with Nest Homes & Interiors Limited, you acknowledge and accept this Privacy Policy.